A review of lift service logs and access requests filed by residents finds a gap between the total in the public summary and the conditions recorded at the lift between Market Lane and Upper Court. The difference does not prove that anyone misstated the file. It shows what the public count leaves out: a replacement bell is audible at the top landing but not the lower platform.
The lift service logs and access requests filed by residents lists 78 service hours when both landings are open; the previous window lists 75. Ada Merrow checked both against ward records and interviews with people who use the service. The source was checked against a second copy held by Oli Fen. No dated correction to either copy was present when the comparison closed.
The maintenance log marks the lift open. Residents say an unconfirmed arrival is not safe access. The office has not supplied a separate measure that would settle the disagreement, so the two explanations remain competing accounts.
This report supports a narrower finding: the count is repeatable, but it is not enough to decide whether the lift is a reliable route when a resident cannot hear the upper signal.
The service office posts the new schedule and records its first operating count. The responsible office has begun the follow-up set by the board, which adopted an adjusted schedule for the next service window.
